FAQ'S
Return & Exchange
. How Does It Work?
- Within 30 days of purchase, we accept returns and exchanges for unworn, unwashed, and unaltered items. Items must be returned in original packaging with all tags attached. A refund will be issued to the original form of payment at the original selling price. If returned after 30 days, a merchandise credit will be issued for the original selling price.
- We offer free shipping, returns + exchanges on all orders shipped within India. All returns require a Rs.300 restock and handling fee.
- We also offer online returns for orders shipped to USA. All returns require a $5 restock and handling fee.
- Please note that by placing a return through our Returns + Exchanges portal does not mean that you will automatically receive a refund. You must drop off your return or have it picked up and scanned in order for your refund to be initiated. If you have any questions or need immediate assistance, please email us at info@walkstalk.com
- Limited Edition and Sample Sale purchases are Final Sale and cannot be returned or exchanged.
How do we process return or exchange?
- We’ll ask for the order number (e.g. 11120) and the shipping zip or postal code as it appears in your order confirmation email.
• Then you can select the item(s) you’d like to return or exchange.
• You will be prompted to download your return shipping label to print.
• Your refund or exchange will be processed within 24 hours after dropping off at a post office.
Returns & Exchanges Policy
- We accept new, unworn shoes* for an exchange or full refund within 30 days of delivery. All returns require a $5 restock and handling fee. Please make sure to return the dustbag together with your shoes.
We cover all within-U.S. return + exchange shipping costs. We also offer online international returns + exchanges for orders shipped to Canada and Australia for a fee with automated shipping labels included.
If you’re outside of our 30-day return window, get in touch with us if you still want to return or exchange your shoes and we’ll see what we can do.
Please note that any outbound shipping upgrade fees paid are non-refundable.
* All Limited Edition and Sample Sale purchases are Final Sale. If you need assistance or have any questions, please reach out to us at - info@walkstalk.com.
International Returns & Exchanges
- We currently offer online international returns for orders shipped to USA for a fee with automated shipping labels included.
We are not currently able to provide prepaid return labels for addresses outside of this areas. As a result, all other international customers are responsible for return shipping.
• Please write to us at info@walkstalk.com
• Inside the package, be sure to include your packing slip, or if you no longer have your packing slip, please leave a note with your name, email address, and order number (e.g. 11120).
• Please make sure to email us at info@walkstalk.com with your order number, name, reason for return and the return tracking information. Without doing so, it is unfortunately highly likely that your return could be overlooked.
FAQ'S
Sizing & Fit
WalkStalk products are made by hand, one shoe at a time.
Naturally, there is variation to each pair and some nuance in the fit of each style.
We have logged many miles in our collections – we're here to help, and probably have the answer you need!
Check our Break-In Tips and Size Guide for easy references. And be sure to check the "Size Guide" section in each product page, as sizing differs between styles.
You can also email us at info@walkstalk.com for speedy and expert help.
Do you offer expedited shipping?
If you need your order sooner than our standard delivery times, email info@walkstalk.com.
Expediting may be possible for an additional charge.
When will I receive my order?
• You'll receive an email with a tracking number, once your order has shipped.
WE DO NOT SHIP ON WEEKENDS Orders placed after 12pm IST on Fridays typically ship the following Monday.
When will my exchange ship out?
Your exchange will be processed within 24 hours after dropping off at a post office.
Your new pair will ship out according to our ship time estimates — found above, in “When will I receive my order?”
When will I receive my refund?
Your refund will be initiated as soon as your mail person picks up and scans the pair you are returning. We will notify you via email when your return has been processed and the refund has been initiated.
Please note the following:
• By placing a return through our Returns & Exchanges portal does not mean that you will automatically receive a refund. You must drop off your return or have it picked up and scanned in order for your refund to be initiated. If you have any questions or need immediate assistance, please email us at info@walkstalk.com
• Please note that credit card refunds should show up on your card's online account within 5-7 business days after the card issuer finishes processing it on their end. Refunds to a Paypal account should show up later the same day.
• Please note that any outbound shipping fees paid are non-refundable. Return shipping for India -based customers is free.
International shipments (duties & taxes)
Most international shipments will incur duties and taxes. Mohinders Shoes, Inc. is not responsible for any duties or taxes imposed by the country you have asked us to ship to. If any such duties or taxes are imposed, you will be responsible for paying them. In addition, Mohinders is not responsible for any delays due to packages getting held up in customs.
What if I receive a damaged or incorrect item?
- Sorry about that!
You can still use our automated Return & Exchange portal for this.
• Click the button "Start a Return or Exchange" at the top of this page.
• When it asks you why you are returning the shoes please select “Damaged Item Received” or “Wrong Item Received.”
If you have any additional questions, contact us at info@walkstalk.com any time.
Any other questions? We're happy to help!
Email info@walkstalk.com any time.