Terms and Conditions
walkstalk.com is the shopping website of ‘Raahi Global’ (“we” or “our”), owned and operated by Raahi Global, that allows consumers to browse, select and purchase Walkstalk’s branded footwear products from the site. This site and all transactions herein are operated and managed by Raahi Global. Walkstalk shall solely be responsible for fulfilment of all the orders placed through the site including but not limited to invoicing, receipt of payment and delivery of the products to the customers. In no event shall Raahi Global, its affiliates, directors, officers, agents, consultants or employees (“representatives”) be liable for any purchases made through the site. You agree to the fullest extent permissible to waive any and all claims that you may have against Raahi Global and its representatives arising as a result of or in relation to the site or purchases made through the site including inter-alia claims relating to payment and delivery of the products.
Acceptance of terms and conditions
Every effort has been made to ensure, that the information contained on the site is correct, however WalkStalk makes no warranty as to the accuracy, comprehensiveness, or correctness of any product(s) on the site, and provides all product(s) on an “as is” basis.
By using this site, you agree to the terms and conditions that we have provided. If you do not wish to agree to the outlined terms and conditions, please refrain from using the site. The products/services and information displayed on the site is an “invitation to offer” to the end user. Your order for purchase constitutes your “offer” which shall be subject to the terms and conditions as listed below. WalkStalk reserves the right to accept or reject your offer. If you have supplied us with your valid email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm details and therefore process the order. Our acceptance of your order will take place upon dispatch of the product(s) ordered. No act or omission of WalkStalk prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer.
Persons who cannot enter into legally binding contract in accordance with the provisions of the Indian Contract Act, 1872 are not entitled to use the site. Persons under the age of 18 years cannot transact through the site, without guidance of a guardian. The site is freely accessible to the end user however; the end user will have to register with WalkStalk and create their individual registration account prior to any purchase of products. All registration information must be correct, complete and promptly updated by the end user each time it changes.
WalkStalk reserves the right to make any changes to our terms and conditions and/or our privacy policy (which is incorporated herein by reference) as we deem necessary or desirable without prior notification to you. We suggest to you, therefore, that you read our T&C and privacy policy from time to time in order that you stay informed as to any such changes. If we make changes to our T&C and privacy policy and you continue to use our site, you are impliedly agreeing to the revised T&C and privacy policy expressed herein.
This is a summary of our T&C and privacy policy. For our complete T&C, please read below.
· Your privacy is important to us and we will protect it. We will not share your personal information with anyone other than those listed in our privacy policy.
· As a condition of purchase, WalkStalk requires your consent to send you administrative and promotional communications including inter-alia emails and SMS. We will send you information regarding your account activity and purchases, as well as updates about our products and promotional offers. You can opt-out of our promotional emails anytime by clicking the unsubscribe link at the bottom of any of our email correspondences. Please see our privacy policy for details
· By placing an order, you make an offer to us to purchase products you have selected based on standard WalkStalk restrictions, merchant-specific restrictions, and on the terms and conditions stated below.
· You are required to create an account in order to purchase any product from our site. This is required so we can provide you with easy access to print your orders, view your past purchases, and modify your preferences
· If you have any questions about these terms and conditions, please contact WalkStalk on info@walkstalk.com
To read the complete WalkStalk terms and conditions, please see below
By using this site, you agree that you are legally entitled to enter into a contract and you agree to the terms and conditions that WalkStalk has provided. If you do not wish to agree to the outlined terms and conditions, please refrain from using the site. In the site, WalkStalk provides end users with access to sale of footwear online (the “service”).
This T&C is effective upon acceptance and develops the relationship between you and WalkStalk including the sale and supply of any product on the site. If this T&C conflicts with any other document, the T&C will prevail for the purposes of usage of the site. If you do not agree to be bound by this T&C and the privacy policy, you may not use the site in any way.
1. Description of services
In the site, WalkStalk provides end users with access to products online. Upon your clicking “yes” in the options menu we shall be entitled to send you regular updates via email and or SMS regarding our product offerings.
2. General
This agreement sets forth the terms and conditions that apply to the use of this site by the end user. By using this site (other than to read this agreement for the first time), end user agrees to comply with all of the terms and conditions hereof. The right to use this site is personal to end-user and is not transferable to any other person or entity. End user shall be responsible for protecting the confidentiality of end user’s user id and password(s), if any. End user acknowledges that, although the internet is often a secure environment, sometimes there are interruptions in service or events that are beyond the control of WalkStalk and WalkStalk shall not be responsible for any data lost while transmitting information on the internet. While it is WalkStalk’s objective is to make the site accessible 24 hours per day, 7 days per week, the site may be unavailable from time to time for any reason including, without limitation, routine maintenance. You understand and acknowledge that due to circumstances both within and outside of the control of WalkStalk, access to the site may be interrupted, suspended or terminated from time to time. WalkStalk shall have the right at any time to change or discontinue any aspect or feature of WalkStalk, including, but not limited to, content, hours of availability and equipment needed for access or use. Further, WalkStalk may discontinue disseminating any portion of information or category of information, may change or eliminate any transmission method and may change transmission speeds or other signal characteristics. Nothing on this site constitutes, or is meant to constitute, advice of any kind.
3. Modified terms
WalkStalk reserves the right at all times to discontinue or modify any of the terms and conditions and/or the privacy policy as may be deemed necessary or desirable without prior notification to you. Such changes may include, among other things, the adding of certain fees or charges. We suggest to you, therefore, that you re-read this important notice containing our terms and conditions and privacy policy from time to time in order that you stay informed as to any such changes. If we make changes to our terms and conditions and privacy policy and you continue to use our site, you are impliedly agreeing to the terms and conditions and privacy policy expressed herein. Any such deletions or modifications shall be effective immediately upon WalkStalk posting thereof. Any use of WalkStalk by end user after such notice shall be deemed to constitute acceptance by end user of such modifications.
4. License and site access
WalkStalk grants you a limited license to access and make personal use of the site and the service. This license does not include any downloading or copying of account information for the benefit of another vendor or any other third party; caching, unauthorized hypertext links to the site and the framing of any content available through the site, uploading, posting, or transmitting any content that you do not have a right to make available (such as the intellectual property of another party); uploading, posting, or transmitting any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; any action that imposes or may impose (in WalkStalk’s sole discretion) an unreasonable or disproportionately large load on WalkStalk’s infrastructure; or any use of data mining, robots, or similar data gathering and extraction tools. You may not bypass any measures used by WalkStalk to prevent or restrict access to the site. Any unauthorized use by you shall terminate the permission or license granted to you by WalkStalk.
5. WalkStalk usage eligibility
The WalkStalk service is not available to persons under the age of 18 or to any end users suspended or removed from the system by WalkStalk for any reason. End users may not have more than one active account. Additionally, end users are prohibited from selling, trading, or otherwise transferring their WalkStalk account to another party. If you do not qualify, you may not use the WalkStalk service or the site.
6. Your account
In consideration of your use of the site, you represent that you are of legal age to form a binding contract and are not a person barred from receiving services or goods under the laws as applicable in India. You also agree to provide true, accurate, current and complete information about yourself as prompted by the site’s registration form. If you provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or WalkStalk has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, WalkStalk has the right to suspend or terminate your account and refuse any and all current or future use of the site (or any portion thereof). If you use the site, you are responsible for maintaining the confidentiality of your account and password, and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. Because of this, we strongly recommend that you exit from your account at the end of each session. You agree to notify WalkStalk immediately of any unauthorized use of your account or any other breach of security. WalkStalk reserves the right to refuse service, terminate accounts, or remove or edit content in its sole discretion.
7. Equipment
End user shall be responsible for obtaining and maintaining all telephone, computer hardware and other equipment needed for access to and use of this site and all charges related thereto. WalkStalk shall not be liable for any damages to the end user’s equipment resulting from the use of this site.
8. End user conduct
This site and any individual sites, city-specific, or state-specific sites now or hereinafter contained within or otherwise available through external hyperlinks with our site (the “microsites”) are private property. All interactions on this site and/or the microsites must comply with these terms and conditions. Although we welcome and encourage user interaction on our site, we do insist and require that all end users restrict any and all activity in connection with the use of this site and the microsites to that which involves lawful purposes only. End user shall not post or transmit through this site any material which violates or infringes in any way upon the rights of others, or any material which is unlawful, threatening, abusive, defamatory, invasive of privacy or publicity rights, vulgar, obscene, profane or otherwise objectionable, which encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any law, or which, without WalkStalk’s express prior, written approval, contains advertising or any solicitation with respect to products or services. Any conduct by an end user that in Raahi Global’s exclusive discretion restricts or inhibits any other end user from using or enjoying this site and/or any of the microsites is strictly prohibited. End user shall not use this site or any of the microsites to advertise or perform any commercial, religious, political or non-commercial solicitation, including, but not limited to, the solicitation of users of this site and/or the microsites to become users of other on or offline services including amongst others, services that are directly or indirectly competitive or potentially competitive with WalkStalk.
The foregoing provisions of this section 8 apply equally to and are for the benefit of WalkStalk, its subsidiaries, affiliates and its third party content providers and licensors, and each shall have the right to assert and enforce such provisions directly or on its own behalf.
9. Monitoring
WalkStalk shall have the right, but not the obligation, to monitor the content of the site at all times, including any chat rooms and forums that may hereinafter be included as part of the site, to determine compliance with this agreement and any operating rules established by WalkStalk, as well as to satisfy any applicable law, regulation or authorized government request. Without limiting the foregoing, WalkStalk shall have the right to remove any material that WalkStalk, in its sole discretion, finds to be in violation of the provisions hereof or otherwise objectionable.
10. License grant
By posting communications on or through this site, end user shall be deemed to have granted to WalkStalk a royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, publish, edit, translate, distribute, perform, and display the communication alone or as part of other works in any form, media, or technology whether now known or hereafter developed, and to sublicense such rights through multiple tiers of sub-licensees.
11. Personal information
In order to purchase products from the site, you will need to provide your details prior to making a purchase or at checkout. As an account holder you are required to provide WalkStalk with accurate personal information. Provision of another person’s details as your own will not be deemed acceptable.
Any personal information collected by WalkStalk shall not be disclosed to any third party unrelated to the WalkStalk business unless such a disclosure is authorised or required by law, or you have expressly consented to such a disclosure.
12. Credit card/debit card/ internet banking information
Credit card information collected for the purpose of payment of product(s) purchased at WalkStalk will be stored securely using a 128 bit secure socket layer (“ssl”) technology.
Credit card information will be masked on your account and will not be visible to WalkStalk customer service operators. You agree, understand and confirm that the credit card details provided by you for availing of services on WalkStalk will be correct and accurate and you shall not use the credit card which is un-lawfully owned by you, thus you must not pay or attempt to pay for product(s) using fraudulent credit card information. You further agree and undertake to provide the correct and valid credit card details to WalkStalk.
Further the said information will not be utilized and shared by WalkStalk with any third parties unless required for fraud verifications or by law, regulation or court order. WalkStalk will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to ‘prove otherwise’ shall be exclusively yours.
13. Pricing information
We strive to provide you with the best prices possible on product(s) you buy from WalkStalk, however, WalkStalk does not guarantee that the price will be the lowest in the city, region or geography. Prices and availability are subject to change without notice.
While WalkStalk strives to provide accurate product and pricing information, pricing or typographical errors may occur. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, WalkStalk may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. WalkStalk will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that WalkStalk accepts your order the same shall be debited to your credit card account. The payment may be processed prior to WalkStalk’s dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account.
14. Cancellation by WalkStalk
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your card account.
15. Cancellations by the customer
In case of requests for order cancellations, WalkStalk reserves the right to accept or reject requests for order cancellations for any reason. As part of usual business practice, if we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and refund the entire amount.
We will not be able to cancel orders that have already been processed. For cancellation of orders that have been dispatched please refer to our returns section below. WalkStalk has the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by WalkStalk and accept WalkStalk’s decision regarding the cancellation.
WalkStalk also reserves the right to cancel your order in case of:
· Problems identified by our credit and fraud avoidance department.
· Inaccuracies or errors in product or pricing information.
· Limitations on quantities available for purchase.
We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be returned back in your credit card account.
If you’d like to discuss cancelling an order, email us at info@walkstalk.com or talk to our customer support.
16. Fraudulent /declined transactions
WalkStalk reserves the right to recover the cost of products, collection charges and lawyers’ fees from persons using the site fraudulently. WalkStalk reserves the right to initiate legal proceedings against such persons for fraudulent use of the site and any other unlawful acts or omissions in breach of these terms and conditions.
17. Submitted content
WalkStalk does not claim ownership of any materials you make available through the site. At Raahi Global’s sole discretion, such materials may be included in the service in whole or in part or in a modified form. With respect to such materials you submit or make available for inclusion on the site, you grant WalkStalk a perpetual, irrevocable, non-terminable, worldwide, royalty-free and non-exclusive license to use, copy, distribute, publicly display, modify, create derivative works, and sublicense such materials or any part of such materials. You hereby represent, warrant and covenant that any materials you provide do not include anything (including, but not limited to, text, images, music or video) to which you do not have the full right to grant the license specified.
18. Color
WalkStalk has made all attempts to exhibit the colours of the products that appear on the site as accurately as possible. However, WalkStalk do not guarantee any change in colour as seen by you owing to the actual colours of your monitor/screen and further does not guarantee that your monitor’s display of any colour will be accurate.
19. Disclaimer of warranty
All content, products, and services on the site, or obtained from a website to which the site is linked (a “linked site”) are provided to you “as is” without warranty of any kind either express or implied including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, title, non-infringement, security or accuracy.
WalkStalk does not endorse and is not responsible for (a) the accuracy or reliability of any opinion, advice or statement made through the site by any party other than WalkStalk, (b) any content provided on linked sites or (c) the capabilities or reliability of any product or service obtained from a linked site. Under no circumstance will WalkStalk be liable for any loss or damage caused by an end user’s reliance on information obtained through the site or a linked site, or end user’s reliance on any product or service obtained from a linked site. It is the responsibility of the end user to evaluate the accuracy, completeness or usefulness of any opinion, advice or other content available through the site, or obtained from a linked site. Please seek the advice of professionals, as appropriate, regarding the evaluation of any specific opinion, advice, product, service, or other content.
20. Limitation of liability
WalkStalk will not be liable for short delivery or defective products unless a claim is notified by you in writing within 48 hours of delivery in accordance with return and exchange terms. The notification must include the invoice number, delivery note number and details of the claim. WalkStalk will not be liable in any way for loss, damage, costs or expenses (including loss of profit, revenue, goodwill or data) arising directly or indirectly from any failure or delay in performing any obligation under this agreement by reason of any event or circumstance outside the reasonable control of WalkStalk, including but not limited to), any strikes, industrial action, failure of power supplies or equipment, government action or act of god. The site is provided devoid of any warranties or guarantees. The end user must bear the risks associated with the use of the site.
The site provides content which are sourced from other websites or resources and while WalkStalk tries to ensure that material included on the site is correct, reputable and of high quality, WalkStalk does not acknowledge any responsibility if this is not the case. WalkStalk will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience as a result of the use of the site.
This disclaimer does not apply to any product warranty offered by the manufacturer of the product as specified in the product specifications. This disclaimer constitutes an essential part of this T&C.
WalkStalk, its associates and technology partners make no representations or warranties about the accuracy, reliability, completeness, current-ness and/or timeliness of any content, information, software, text, graphics, links or communications provided on or through the use of the site or that the operation of the site will be error free and/or uninterrupted. Consequently, WalkStalk assumes no liability whatsoever for any monetary or other damage suffered by you on account of the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the site; and/or any interruption or errors in the operation of the site.
You expressly understand and agree that WalkStalk and its subsidiaries, affiliates, officers, employees, agents, partners and licensors shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if WalkStalk has been advised of the possibility of such damages), resulting from use of the site, sale and supply of products content or any related goods and services.
Without prejudice to the generality of the section above, the total liability of WalkStalk to you for all liabilities arising out of this T&C under any applicable law is limited to the order value of the product ordered by you.
This limitation of liability section shall prevail over any conflicting or inconsistent provision contained in any of the documents comprising this agreement. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, trojan horses and other items of a destructive nature.
21. Indemnity
You agree to indemnify and hold WalkStalk (and its officers, directors, agents, subsidiaries, joint ventures, and employees) harmless from any claim or demand, including reasonable attorney’s fees, or arising out of or related to your breach of this T&C, or your violation of the rights of a third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfilment of any of your obligations under this end user agreement or arising out of violation of any applicable laws, regulations including but not limited to intellectual property rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this T&C.
22. Severability
If any of the terms shall be deemed void, invalid or unenforceable for any reason, that condition shall be deemed several and shall not affect the enforceability of any remaining provision.
23. Customer communication
WalkStalk will communicate with you about your order and the purchased product through any of the mode using email, SMS and telephone or all of them or any other mode. Account holders must provide a valid email address and contact telephone and/ or mobile number to WalkStalk for this purpose. When you use the site or send emails to WalkStalk, you are communicating with WalkStalk electronically and consent to receive communications from WalkStalk electronically.
You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
24. Site-provided email and postings
The site may provide end users with the ability to send email messages to other end users and non-end users and to post messages on the site. WalkStalk is under no obligation to review any messages; information or content (“postings”) posted on the site by end users and assumes no responsibility or liability relating to any such postings. Notwithstanding the above, WalkStalk may from time to time monitor the postings on the site and may decline to accept and/or remove any email or postings. You understand and agree not to use any functionality provided by the site to post content or initiate communications that contain: (i) any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, racially, ethnically or otherwise objectionable material of any kind, including, but not limited to, any material which encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national or international law. (ii) advertisements or solicitations of any kind. (iii) impersonate others or provide any kind of false information. (iv) personal information such as messages which state phone numbers, social security numbers, account numbers, addresses, or employer references. (v) messages by non-spokesperson employees of WalkStalk purporting to speak on behalf of WalkStalk or containing confidential information or expressing opinions concerning WalkStalk (vi) messages that offer unauthorized downloads of any copyrighted or private information. (vii) multiple messages placed within individual folders by the same end user restating the same point. (viii) chain letters of any kind. (ix) identical (or substantially similar) messages to multiple recipients advertising any product or service, expressing a political or other similar message, or any other type of unsolicited commercial message. This prohibition includes but is not limited to a) using WalkStalk invitations to send messages to people who don’t know you or who are unlikely to recognize you as a known contact; b) using WalkStalk to connect to people who don’t know you and then sending unsolicited promotional messages to those direct connections without their permission; and c) sending messages to distribution lists, newsgroup aliases, or group aliases.
25. Links
The site or third parties may provide links to other world wide web sites or resources. Because WalkStalk has no control over such sites and resources, you acknowledge and agree that WalkStalk is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. You further acknowledge and agree that WalkStalk shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.
26. Access to password protected/secure areas
Access to and use of password protected and/or secure areas of the site is restricted to authorized end users only. Unauthorized individuals attempting to access these areas of the site may be subject to prosecution.
27. Modifications and notification of changes
WalkStalk reserves the right to make changes to the site, related policies and agreements, this T&C and the privacy policy at any time. If WalkStalk makes a material modification to this T&C, it will notify you by: (i) sending an email to the address associated with your account or (ii) posting such modification on the site. WalkStalk is not responsible for your failure to receive an email due to the actions of your ISP or any email filtering service; therefore, you should add WalkStalk to the list of domains approved to send you email (commonly known as your “white list”). Displaying a prominent announcement above the text of this T&C or the privacy policy, as appropriate, for thirty (30) days, shall also be deemed sufficient notification, of such changes. After notice of a modification to the T&C or the privacy policy has been posted for 30 days, the notice will be removed and a brief description of the modification and the date that it went into effect will be placed in the historical modifications section at the end of the T&C and privacy policy. If you have not used the site for more than 30 days, you should check these two sections for any modifications to the T&C or privacy policy prior to any further use of the site. Should you wish to terminate your account due to a modification to the T&C or the privacy policy, you may do so by sending an email with the subject line “termination” to the following email address: info@walkstalk.com. If you choose to continue using the site, you agree that by doing so you will be deemed to accept the new T&C or privacy policy, as relevant.
28. Intellectual Property
All material and content on the site, including but not limited to the images, illustrations, audio clips, video clips, logos, trademarks and/or service marks are protected by copyrights, trademarks, and other intellectual property rights (“content”) that are owned and controlled by us or by other parties that have licensed their material to us. End users are prohibited from using any content for any purpose including, but not limited to use as meta-tags on other pages or sites on the world wide web without the written permission of WalkStalk or such third party which may own the marks. End users are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any content available on or through the site in any way for commercial or public purposes.
29. Billing
The price of our non-discounted merchandise is inclusive of all taxes. WalkStalk reserves the right to collect the taxes for shipping charges wherever applicable.
30. Returns
WalkStalk has put no-hassle procedures to ensure that you can buy from us in confidence and return the item. In case you are not happy with the order you have received or you found some issue in the quality/size or colour of the item, please inform customer care immediately of this issue so that it can be return back to us, and we will arrange for return shipping. Products returned must be unused, unworn, unwashed and undamaged by you. Return of products will be accepted only if they are returned in their original packaging and within 30 days of purchase. We will arrange for a return pick-up of your order and the courier shall pick it within 72 hours of your request. Please bear in mind it may take 2-7 working days for the product to reach back to our order processing centre.
Please note that we do not accept returns or exchanges on items valued at Rs. 300 or less.
How to Return:
· Please call our customer care at +91-9871605167 between 8:00 am to 8:00 pm, 7 days a week or else, mail us at info@walkstalk.com and obtain a return reference no. And we shall have the parcel picked within 24-72 working hours.
· All items to be returned must be unused and in their original condition with all original tags and packaging intact (for e.g. Shoes must be packed in the original shoe box as well and returned), and should not be broken or tampered with.
· Ensure order number is correctly written on the return label/ etc.
· Package the item in its original packaging, we request you to place the box in further protective packaging to ensure there is no damage in shipping the goods.
· If you choose to self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. In case if shipment is damage or any item is missing, Raahi Global will not be responsible for such damage. Hence, we recommend you to use a reliable courier service.
· Once your return is received by us, you will be reimbursed rs 200/- as a return voucher towards shipping costs, if self-shipped. This is subject to your return having met the requirements of this policy.
Please note that any damage caused due to neglect, improper usage or application will not be covered under our returns policy.
Return Address:
A-417
Sarita Vihar
New Delhi, Delhi
India
· Products can only be returned if they are in an unused/unwashed condition with all the tags and brand box/brand polybags, within 7 days from date of delivery.
· Warranty, against manufacturing defects for the products exists for only 3 months from the date of purchase for all orders placed through our website www.walkstalk.com and our authorized retail store
· Warranty can be availed only against manufacturing defects and it cannot be claimed for defects due to mishandling of the products or normal wear and tear
32. Refund clause
WalkStalk return policy offers you the option to return items purchased on www.walkstalk.com within 7 days of the receipt. In case of COD returns, we will refund the amount you paid for the products into your bank account only. For same kindly share your beneficiary name, bank account no. and bank IFSC code at info@walkstalk.com.
In case of prepaid refunds, the amount would be refunded in the same account through which you have made the payment. Also, please note that the cash on delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges. All returns are subject to WalkStalk’s discretion which shall be deemed final and binding.
33. Delivery
WalkStalk endeavors to ship the products to customers within 4-5 working days from the day of purchase of product made by you. However, the duration of delivery of products will be depending on customer location. Delivery time to the end user is subject to factors beyond our control (“force majeure event”) including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.
WalkStalk will not be liable for any loss or expenses sustained by the end user arising from any delay in the delivery of the goods howsoever caused. WalkStalk reserves the right to make delivery of the goods in instalments. If the goods are to be delivered in instalments, each delivery will constitute a separate contract. You may not treat the contract (as a whole) as repudiated if WalkStalk fails to deliver any one or more of the instalments or if you have a claim in respect of any one or more of the instalments.
In the event you are not available to accept delivery on second attempt, WalkStalk may at its discretion charge you for the additional shipping cost on the third attempt made. If you fail to take delivery of the goods, WalkStalk may at its discretion charge you for the additional shipping cost. WalkStalk will not be liable for any loss or expenses sustained by the buyer arising from any delay in the delivery of the goods howsoever caused.
Cash on delivery
You agree, understand and confirm that for the cash on delivery (“cod”) details provided by you for availing of services on WalkStalk will be correct and accurate. You further agree and undertake to provide the correct and responsible person’s name, valid address and contact details to WalkStalk at the time of order. WalkStalk will not use or share this information with any third party unless authorised by you, or required for fraud verifications or by law, regulation or court order. The customer will be liable for his order as soon as the order has been dispatched out of warehouse and any COD charges levied by WalkStalk. COD charges: while we will endeavour to reduce these charges in the future, we currently have to pay our shipping partners additional fees in order to process cod transactions. COD charges are Rs. 50 per order.
34. Survival of terms after agreement ends
Notwithstanding any other provisions of this T&C, or any general legal principles to the contrary, any provision of this T&C that imposes or contemplates continuing obligations on a party will survive the expiration or termination of this T&C.
35. Miscellaneous
The products, services and the site being offered by WalkStalk hereto are subject to laws of the Republic of India. Use of the products, services and/or the site for any other country or jurisdiction is at your sole risk. If any of these conditions are deemed invalid, void, or for any reason unenforceable, the parties agree that the court should endeavour to give effect to the parties’ intentions as reflected in the provisions, and the unenforceable condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. From time to time WalkStalk may offer special promotional offers which may or may not apply to your WalkStalk account. To avail of such promotional offers, you agree to be bound by any additional terms and conditions for these special offers which are laid down by WalkStalk. This T&C and the relationship between you and WalkStalk will be governed by the laws as applicable in India. Any dispute(s) arising out of this T&C will be handled in the competent courts of New Delhi, India. The failure of WalkStalk to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches. WalkStalk does not guarantee it will take action against all breaches of this T&C. Except as otherwise, expressly provided in this T&C, there shall be no third-party beneficiaries to this T&C. This T&C constitutes the entire agreement between you and WalkStalk and governs your use of the site, superseding any prior agreements between you and WalkStalk with respect to the site.
36. Authorized brand sellers
Online purchase can be made by a consumer from below mentioned authorized ecommerce partners in India that sell WalkStalk products. In case of any claims with regards to the purchases made from authorized ecommerce partners, kindly contact their respective customer support teams. In addition, the warranty policies of authorised ecommerce partners will also be applicable.